General

Corporate

Third Party Administrators

Who is Beacon Global Solutions, Inc.?

Beacon Global Solutions, Inc. is dedicated to maximizing the use of Human Capital Assets by providing intelligent self-service solutions that combine strong industry experience with our interactive technology solutions, customer service representatives and personalized communication materials. Beacon offers an extensive suite of human resources, employee benefits and compensation related self-service solutions for employees, managers and retirees. These proven solutions may be accessed via any combination of the web, corporate portals or intranets, interactive voice response (IVR), facsimile, hardcopy documents or customer service representatives. TOP

What products and services does Beacon provide?

Beacon offers an extensive suite of human resources, employee benefits and compensation related self-service solutions for employees, managers and retirees. These proven solutions may be accessed via any combination of the web, corporate portals or intranets, interactive voice response (IVR), facsimile, hardcopy documents or customer service representatives. TOP

Who are Beacon's clients?

Beacon's clients include both private and public employers, governmental agencies and schools as well as third party providers including consultants, health care providers, insurance carriers and brokers, and HRMS and payroll vendors. TOP

What sets Beacon apart from its competitors?

Beacon offers cost-effective, customizable self-service solutions and superior customer service unsurpassed in the industry. TOP

How do my employees benefit from Beacon solutions?

Beacon solutions empower employees so they may access, review, change or initiate transactions at any time via a telephone or web browser. Employees benefit from having personalized information available when they need it. TOP

How do my managers benefit from Beacon solutions?

Beacon offers managers the ability to automate, expedite and streamline complex and time-consuming management functions and processes. Providing managers with the tools to efficiently and effectively do their jobs will allow them to spend more of their valuable time on strategic matters rather than administrative tasks. TOP

How do my former employees and retirees benefit from Beacon solutions?

Beacon solutions provide quick access to helpful information requested by former employees and retirees. Once the employee has left the company, having one central location for relevant information is the key to an effortless transition. TOP

Our company does not have the IT resources necessary to deploy a self-service solution. What are our options?

Beacon provides various deployment options, from a hands-on, premises based solution to full outsourcing at Beacon's Service Center (BSC). Beacon will work with you to determine which deployment option works best for you.

If you have limited IT resources, you may wish to consider full outsourcing, in which Beacon takes care of all the setup, daily monitoring of the system, communication materials (such as enrollment packages/confirmation packages) and data management.

Our company is looking for a way to increase data accuracy and decrease the amount of time it takes to process employee requests. TOP

How can Beacon help?

Beacon will work with you to automate repetitive, time-consuming tasks currently completed by your Human Resources and Benefits Departments. By incorporating your business rules into the automated system, you empower the user to update personal data and process transactions while eliminating the need to key-in data submitted on a paper form. This results in faster processing, accurate data and satisfied users.

Can Beacon provide us with a customized solution?

Beacon recognizes that every company has unique needs. Consequently, Beacon offers employee, manager and retiree self-service solutions with various service options to meet your needs. TOP

Does Beacon's solution require special hardware?

Beacon Service Center (BSC) clients no longer need to commit valuable internal technical resources or to purchase hardware, software and a telecommunications infrastructure. Beacon's full outsourcing solution allows you to focus on strategic planning while Beacon takes care of the rest. Beacon will provide the hardware, software, setup services, application development, data management, daily monitoring, production and distribution of communication materials, customer service representatives or any combination of these options. TOP

Do we need to modify our data to interface with Beacon's solution?

Beacon solutions may be configured to access data in real-time or from an extract file. Beacon solutions support any ODBC-compliant database, such as Microsoft Access and SQL Server, as well as fixed length ASCII extract files. Output files may be produced in the form of one or multiple database tables, a flat or comma delimited ASCII file, or a combination of database and ASCII files. Full transaction support allows Beacon solutions to front-end your database systems to collect and validate data from users. TOP

Does Beacon provide training?

Beacon provides customized training to meet your unique needs. Whether you are looking for an introductory or advanced course, Beacon can accommodate your training requests. TOP

Can Beacon's solutions automate form requests?

All self-service solutions may incorporate the automatic generation of static and user customized forms and documents on request. Beacon's solution handles user requests for standard company forms, customized confirmation statements, reports and any number of dynamically generated documents based on the user's interaction with the Beacon solution. TOP

Can Beacon handle the production and distribution of our communications materials?

Beacon can design, produce and distribute your enrollment materials. The communication materials may be generic or customized for each recipient. They may be distributed in bulk or on a usage basis, such as a confirmation package when an employee successfully completes the benefits enrollment process. TOP

What is a Self Service Solution?

Self-service solutions shift tasks from the over burdened human resources department to the individual who initiates it. The user may view accurate, up-to-date information or initiate an action. TOP

Why would I need a Self-Service Solution?

The advantages and benefits of self-service solutions can be substantial ranging from saving time and money to empowering your human capital assets. They help you maximize your investment while insuring that your objectives are met. TOP

What is the Return on Investment from a self-service solution?

The Return on Investment (ROI) from implementing self-service solutions can frequently be measured in months, rather than years. When you do business with Beacon, you reap the benefits of working with a company that really understands the business, has a sound track record and a strong client reference base. TOP

How much time does it take Beacon to customize a solution?

Every solution is customized to meet the unique needs of each client. However, Beacon's knowledge, experience and skill allow us to quickly and efficiently provide self-service solutions to our clients. TOP

How does this affect the cost?

Our project management controls help us deliver solutions faster, keeping costs down. That is why our fees and pricing structure are considered very competitive, without sacrificing quality. TOP

What kind of support can I expect from Beacon once the solution is implemented?

Beacon provides as much support as needed. We provide standard training courses, as well as customized training for your particular solution. Trained Beacon consultants are available to answer any of your questions, whether through a telephone call or email. Beacon consultants may also provide on-site visits. TOP

We have many employees who work from home or are on the road a lot. How can these employees utilize your solutions?

Beacon's solutions are available via the web, corporate portals or intranets and interactive voice response. So whether your employees are at the office, at home or on their cell phones, they have full access to any of Beacon's solutions. TOP

Can I implement a Comprehensive Outsourcing solution now and switch to a Premises-Based solution later?

Beacon prides itself on helping small companies grow. Many small businesses do not have the resources or the office space to implement a Premises-Based solution so they utilize the Beacon Service Center (BSC) and a Comprehensive Outsourcing solution. As the business grows, so do their resources. The increase in support staff makes it possible for them to switch to a Premises-Based solution.

The reverse is also available. As your human resources needs grow to an unmanageable size, Beacon can migrate your Premises-Based solution to the BSC and implement a Comprehensive Outsourced solution to free up your HR professionals. TOP

Do I have to implement the full suite of solutions offered?

Beacon offers completely customizable solutions with various deployment options. We may offer recommendations based on various criteria, including your available resources, the type of solutions desired and the expected users. TOP

How do my clients benefit from Beacon solutions?

Your clients will benefit from the combined efforts and expertise of Beacon and your company. Beacon will serve as an extension to your current service offerings. Since Beacon manages the technology, your clients will also benefit from lower upfront costs and faster implementation of the desired solutions. TOP

As a TPA, does my client need to know we are utilizing your solutions?

The decision to introduce us to your client is yours. Beacon can interact directly with your client or work behind the scenes, completely invisible to your client, as your back office in developing and implementing solutions. TOP

As a TPA, I have clients that upgrade and change their HRIS system. Does this require the solution to be totally re-implemented?

Beacon's solutions are designed so that they may be modified quickly and easily as your needs change. If your client changes their HRIS system, we will work with you to insure a smooth, seamless transition. TOP

What degree of involvement do I as a TPA have in implementing the solution?

Beacon's team of industry professionals, will work with you to determine what solutions make the most sense for your clients, how best to deploy those solutions and how best to make these available to your client. TOP